CLAIMS ASSISTANCE
Balkan Insurance Broker provides 24-hour customer damage service;
We assist in the repair of damages with the personal presence of our insurance broker for each of your sites.
The customer receives advice on how to proceed with any property, depending on the nature of the property;
Director Automotive Liquidation /or representative of his team/ are present at every inspection with the insurance company;
The removal of the damage is discussed with a representative of the client and is adequately reflected in the damage documentation;
The broker is responsible for the completion of any good will in a satisfactory amount, responding to the General Terms and Conditions and the Framework Offer for the Client;
Claims
Anyone who buys insurance coverage expects to receive a high-quality claims handling service from their insurer or intermediary. We offer a wide range of services that go beyond claims processing to help organizations save costs and improve their efficiency.
Claims Consulting
After suffering a loss, it is essential to get the business back on its feet and arrange adequate compensation. We have appointed a team of highly specialized claims professionals who can negotiate with insurers to get the best terms and conditions for you, coordinate and manage all aspects of the claim, and help protect your cash flows, brand and reputation.
Claims audits
We may audit your claims to verify and, where necessary, challenge the reserves applied by insurers.
Claims Analysis
Understanding the model of claims and the most common reasons for them can help you take action to reduce the number and mitigate your losses. We can prepare reports, analyses and offer you action plans to help you.
Training
Often, administering claims is only part of your staff’s work responsibilities. We can train them to effectively administer claims, thereby improving efficiency, reducing costs and helping to flow through rapid settlement.
Processing of claims within the franchise
Many of our customers choose to take on significant levels of self-insurance under their insurance programs. Our specialized claims management and recovery company, reclaim Consulting Services specialize in sub-franchise claims processing or self-insurance by customers in a wide range of insurance classes, including Employer Liability, Public Liability/Product Liability, Vehicles, Property Damage/Disruption of Commercial Activity and Sailing and Transportation. They will work closely with you to coordinate and outline incident reporting, processing procedures and data processing reports, and manage claims in accordance with your own service requirements.